Refund & Returns Policy for Simsimta.com
Welcome to Simsimta.com!
At Simsimta, we are committed to delivering high-quality clothing and exceptional customer service. Please read our Refund & Returns Policy carefully to understand the terms for exchanges, cancellations, returns, and refunds when shopping with us.
Exchange Policy
No Exchanges Supported
When placing an order, you are asked to confirm all details, including item size, design, quantity, and shipping address. As a result, we do not offer exchanges for incorrect selections (e.g., wrong size, design, or address). Please review your order carefully before submitting it.
Cancel an Order
Time Frame for Order Cancellation
You may cancel your order within 6 hours of placing it. After this period, your order may already be in processing or shipping, and cancellation may no longer be possible.
- A 10% cancellation fee of the total order value will apply.
- To cancel, contact us immediately at [email protected].
Return & Refund Policy
Time Frame for Returns
Our return policy is valid for 30 days from the date your order is delivered. After 30 days, your order is considered accepted, and no returns or refunds will be processed.
Conditions for Returns and Refunds
We accept returns and provide a full refund (including the original shipping fee) if your item arrives in any of the following conditions:
- Damaged or shattered
- Incorrect design (does not match your order)
- Incorrect size (differs from what you ordered)
- Incorrect material (differs from what you ordered)
- Wrong product (not what you ordered)
- Significantly different from the product description
Condition of Returned Items
To qualify for a return, the item must:
- Be unworn, unwashed, and unmodified
- Retain its original tags and packaging
- Not have defects caused by the customer (e.g., redundant threads that can be easily cut or repaired do not qualify)
Proof Required for a Refund
To process your refund, please provide:
- The shipping label or receipt
- Proof of purchase (e.g., order confirmation)
- Evidence of the defective item (e.g., photos)
- Screenshots of any relevant emails from our team
Steps to Request a Return and Refund
- Email your refund request to [email protected] with the required documentation.
- Our customer support team will respond within 2–3 business days. If approved, you’ll receive a return address and instructions.
- Pack your item(s) securely and ship them using a traceable carrier.
- Send the return tracking number or a photo of the return receipt to [email protected].
- Once we receive your return, we’ll confirm via email and process your full refund within 2 business days.
Important Notes:
- Do not return items without prior approval from our support team. We are not responsible for lost returns sent without confirmation.
- If we do not receive your return package, no refund will be issued. Always provide the tracking number for your return shipment.
Cost of Return Shipping
Customers are responsible for return shipping costs, which are not included in the refund amount.
Refund Processing Time
- Refunds are processed within 2 business days of receiving your return.
- Depending on your bank or card issuer, it may take an additional 10–15 days for the refund to appear in your account.
- If you haven’t received your refund after this time, check with your bank, then contact us at [email protected].
Important Notes
- Our policy applies for 30 days from the delivery date. Beyond this period, no refunds or returns will be accepted.
- Items must be returned within 30 days of delivery, and customers cover return shipping costs.
- We are not responsible for packages lost or damaged during return shipping, and no refund will be issued in such cases.
- Always contact our support team before returning items to ensure eligibility and avoid issues with lost returns.
For questions or assistance, reach out to our Customer Service Department at [email protected]. We’ll respond within 2–3 business days.
Thank you for shopping at Simsimta.com!